Terms and ConditionsYarra Valley Visitor Information Centre
Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Yarra Valley Visitor Information Centre. The Yarra Valley Visitor Information Centre has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators within this site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by the Yarra Valley Visitor Information Centre, only as an agent for the person, business or company providing the services. The Yarra Valley Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
Privacy Policy
At visityarravalley.com.au we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how visityarravalley.com.au handles and protects your PII in accordance with commonly accepted privacy principles.
visityarravalley.com.au reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to info@visityarravalley.com.au or sent via postal mail to: Yarra Valley Visitor Information Centre, The Old Courthouse, Harker Street, HEALESVILLE, VIC 3777.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
visityarravalley.com.au collects PII when you:
• Make a booking -
Your full name, address, email address and phone number are taken each time you make a booking with visityarravalley.com.au.
• Contact visityarravalley.com.au -
visityarravalley.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
visityarravalley.com.au uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on margaretriver.com may be used to:
• Purchase visityarravalley.com.au products or services -
Information collected when you purchase from visityarravalley.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions -
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
visityarravalley.com.au does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers -
visityarravalley.com.au provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although visityarravalley.com.au offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on visityarravalley.com.au.
• Legal obligations -
visityarravalley.com.au may be required by law to disclose information provided by you to visityarravalley.com.au for the purposes of obtaining products or services from visityarravalley.com.au. visityarravalley.com.au may also disclose information against someone who poses a threat to visityarravalley’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
visityarravalley.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information - If at anytime you would like to alter the PII you provided to visityarravalley.com.au in your booking please contact us.
• General - If at anytime you wish to enquire about any of your PII that is stored by visityarravalley.com.au please contact us.
Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Payment is due within 24 hours of receiving written confirmation from the Yarra Valley Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.
Cancellation Policy
All bookings will incur a $5.50 Booking Fee. Cancellations or Amendments of Confirmed Bookings (where payment has been made) will attract an AUD$25.00 (inc. GST) administration fee. Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
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