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2021 Maroondah Dam Neisha Breen Web Size 10

9:30

Registrations Open & Trade Showcase, Coffee/Tea in the Ballroom Foyer

Session One, Ballroom level 1

10:30

Introduction - MC, Gwen Luscombe & Welcome to Country - Murrundindi

10:45

Destination Management Plan (DMP) - Leigh Harry, YRT Chair & Steven Wright, ODIN360

11:30

Why you need to think about your "Why?' - Matt Jones, Four Pillars Distillery

12:45

Tourism Australia Update - Kristy Malapa

1:00

Lunch & Trade Showcase (40 minutes), Ballroom Foyer

Session Two, Breakout Rooms & Ballroom

1:45

Breakout Sessions, Please Proceed to One Session

Option 1

Workforce facilitated by Brooke Young, OELLEN, Watts Room Ground Floor

Option 2

Sustainable Tourism facilitated by Matt Sykes, Regenration Projects & illustrated by Angharad Neal-Williams, Barack Room Ground Floor

Option 3

Food & Drink, Good to Better facilitated by Gwen Luscombe, Panel Discussion with Sofia Levin & Donna Demaio, Ballroom

3:00

Afternoon Tea (15 minutes), Ballroom Foyer

Session Three, Ballroom

3:20

Customer Personas, Understanding 'Who' - Peter Turner & Sueanne Carr, Customer Frame

4:30

Yarra Ranges Tourism Update - Simon O'Callaghan & Euan McDonald-Madden

5:00

Post Summit Networking Drinks (everyone welcome), Ballroom Foyer