Nestled amongst the towering rainforests, cool fern gullies and native flowers of the Emerald Lake Park precinct, the Lakeside Visitor Centre combines its natural surroundings with the authentic sights, smells and sounds of Puffing Billy Railway to offer guests a cultural hub with world-class facilities.

Dine in at the modern café, collect a picnic hamper, hire a bike, explore the walking trails, or jump on a paddleboat in the cool waters of Lake Treganowan. Discover steam artifacts in the Lakeside Hall before jumping onboard your steam train, or host an event in a private function room.

Whether you're after outdoor adventure or total relaxation, the Lakeside Visitor Centre is the perfect destination to meet, eat, drink, and spend your day whiling time away with family and friends. Open daily year-round (except Christmas Day). Entry is free.

Located 40 kilometres east of Melbourne, Lakeside Visitor Centre is an easy one hour drive from the CBD and a picture perfect rest stop for walkers or cyclists on the Eastern Dandenong Ranges Rail Trail. The centre sits at the heart of Puffing Billy Railway, adjoining Lakeside Station in Emerald, the highest station on our mountain track. Travel by steam train from Belgrave for an idyllic lunch stop by Emerald Lake, or start your adventure at Lakeside and travel east towards Gembrook.

Find Us

Emerald Lake Road
Emerald, 3782, Australia
Driving Directions


  • Carpark
  • Family Friendly
  • Non Smoking
  • Public Toilet
  • Shop / Gift Shop
  • Lawn / Gardens
  • Bar
  • Cafe
  • Coach Parking
  • Conference/Convention Facilities
  • Kiosk
  • Pet Friendly - Enquire
  • Restaurant
  • Parents Room
  • Enquiry Desk
  • Picnic Area
  • Food and Refreshments
  • Gallery / Museum
  • Lookouts
  • Interpretive Centre


  • ATEC COVID Ready/ WTTC Safe Travels Stamp
  • COVID Safe
  • ATEC Korea Host
  • Australian Tourism Export Council
  • Regional Tourist/Tourism Association/Organisation
  • Victoria Tourism Industry Council
  • Free Wifi


  • Caters for people who use a wheelchair.
  • Caters for people with allergies and intolerances.
  • Caters for people with high support needs who travel with a support person.
  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
  • An access and inclusion statement is available (make this available on your website).


Bookings & Enquiries
Emerald Lake Road, Emerald, 3782, Australia

Pet Friendly - Enquire